Block Shift Support
We usually reply within 2 business days.
Frequently asked questions
How do I play?
Drag the piece from the tray onto a column and let go: it slides up until it hits another block or the top of the board. Tap the piece to rotate it. When a row is full, it clears and the blocks below move up, which can fill another row and start a chain. Chains, several rows at once and rows of a single color are worth much more.
If a piece doesn't fit anywhere, tap the trash next to it to throw it away. You start with 2 trash slots, can hold up to 3, and get a new one every 8 pieces you place. The game ends when there is no room left for the piece.
What are the game modes?
- Endless: play as long as you can and beat your best score. If you leave, the game is saved and you can resume it from the home screen.
- Time Attack: you have 2 minutes, and every row you clear adds 3 seconds.
- Adventure: 24 levels, each with a goal (score, lines, ice, coins or chains) and a limited number of moves. Finish a level to open the next one and earn up to 3 stars.
What do the special blocks do?
- Coin: clear it to collect a coin.
- Bomb: blows up the 3×3 area around it when it is cleared.
- Ice: needs two clears: the first cracks it, the second breaks it.
- Anchor: holds its piece in place, so it doesn't move up when rows clear.
- Stone: a fixed block in some Adventure levels.
How do powers work?
Tap a power below the board to use it: Hammer breaks any square you pick, Pick a piece lets you choose from 3 pieces, Undo takes back your last move, and Extra trash adds a trash slot. Each one you own is used once. You can buy more with coins in the shop, or watch a short ad for a free one.
How do I earn coins?
Clear coin blocks, finish Adventure levels, and score points in Endless and Time Attack. At the end of a game you can double the coins you earned by watching a short ad. Coin packs are also available in the shop.
It says the ad isn't ready
If no ad can be loaded (for example with a weak connection, or when no ad is available in your region at that moment), no reward is given. Wait a moment and try again. The ad needs to be watched to the end for the reward to arrive. Some rewards have a daily limit; when it is used up, come back the next day. Where Google's consent form applies, ads also need your consent; you can change it in Settings → Ad privacy options.
What does Remove ads include?
It is a one-time purchase, not a subscription. Ads between games are gone, and rewards that usually need an ad (a free power, continuing, extra moves, double coins) are given right away. The daily limits on those rewards stay the same. You can buy it in the shop.
I bought Remove ads but still see ads, or it's missing on my new phone
Open Settings → Restore purchases. Make sure you're signed in to the same Apple ID or Google account you bought it with.
I bought coins but they're gone, or never arrived
Coins and powers are kept on the device where you got them. They can't be restored from the store like Remove ads, so they are lost if you clear your data, uninstall the app or reset or change your phone, unless you restore the phone from its own backup. If a purchase was charged but the coins never arrived, email us with the store's receipt and we'll help.
How do I get a refund?
Purchases are processed by the stores, so refunds are handled by them:
- iPhone / iPad: go to reportaproblem.apple.com, sign in and pick Block Shift.
- Android: open your Google Play order history, find Block Shift and choose Request a refund.
How do the global leaderboards work?
Open Leaderboard from the home screen and sign in with Game Center (iPhone and iPad) or Google Play Games (Android). There are three boards: Endless, Time Attack and Adventure stars. Your bests are sent automatically, including the ones you set before signing in. If sign-in doesn't open, check that you're signed in to Game Center in your iPhone settings, or that the Google Play Games app is installed and up to date.
How do I turn off sound or vibration, or change the language?
All of these are in Settings. Block Shift is available in English, Türkçe, Deutsch, Français, Italiano and Português, and follows your device language unless you pick one.
I got a new phone. Can I move my progress?
Block Shift has no cloud save; your coins, powers, stars and bests are stored on your device. They move to a new phone only if you restore it from your device's own backup (iCloud Backup on iPhone, Google backup on Android). Your leaderboard scores stay on Game Center or Google Play Games. Remove ads can be restored with Settings → Restore purchases.
How do I change my ad and tracking choices?
Where Google's consent form applies (for example in the EEA, the UK and Switzerland), Settings → Ad privacy options appears in Block Shift so you can update your ad consent. On iPhone and iPad, tracking permission is in Settings → Privacy & Security → Tracking. On Android, you can reset or delete your advertising ID in Settings → Privacy → Ads. See our Privacy Policy for details.
How do I delete my data?
Block Shift has no accounts of its own and keeps your game data only on your device. Open Settings → Delete account and clear data to erase your coins, powers, levels, bests, settings and any unfinished game; uninstalling the app does the same. Remove ads is not deleted and can be restored later. Leaderboard scores are managed in your Game Center or Google Play Games settings. For data held by our ad, analytics and purchase providers, see our Privacy Policy or email us.